Custom software for retail
We build bespoke systems for retail organisations: stock and order management, loyalty and customer data, and integrations between tills, e-commerce and accounts. Each one is shaped around how your team works and connected to the software you already rely on.
Systems we build
Unified Commerce and Inventory Platform
A single platform connecting POS terminals, e-commerce store, and warehouse management into one inventory pool. Customers can check stock across all locations online, buy online for store collection, or order in-store for home delivery.
AI-Powered Demand Forecasting Engine
A machine learning system that analyses historical sales data, seasonal patterns, weather data, local events, and competitor pricing to generate accurate demand forecasts at SKU level for each store location, helping to reduce overstock.
Customer Loyalty and Personalisation Platform
A comprehensive loyalty programme with points earning, tier-based rewards, personalised offer generation based on purchase history, and integration with POS for in-store redemption and e-commerce for online use.
Multi-Store Retail Management Dashboard
A centralised management platform providing real-time KPIs across all store locations including sales per square foot, conversion rates, average transaction value, footfall trends, and staff productivity metrics.
Automated Replenishment and Allocation System
An intelligent stock allocation system that calculates optimal replenishment quantities for each store based on selling rate, lead time, shelf capacity, and local demand patterns, then generates purchase orders automatically.
Problems we hear about
- Disconnected point-of-sale, e-commerce, and inventory systems create inaccurate stock visibility, leading to lost sales from out-of-stock situations and excess inventory carrying costs
- Customer expectations for personalised experiences require unified customer data platforms, but most UK retailers operate fragmented databases across online, in-store, and marketing systems
- Margin pressure from rising business rates, National Living Wage increases, and energy costs demands operational efficiency through automation of manual retail processes
- The Consumer Rights Act 2015 and UK consumer protection regulations require robust returns management, pricing accuracy, and product compliance documentation
- Multi-location retailers struggle to maintain consistent pricing, promotions, and stock allocation across dozens or hundreds of stores without centralised management tools
Off-the-shelf or custom?
There are good off-the-shelf products for most of retail. If one fits your process, use it; we will tell you if we think so. Custom software makes sense when your process is distinctive, when you are joining several tools together by hand, or when a product forces your team into workarounds every day.
Rules we design around
- Consumer Rights Act 2015
- Consumer Protection from Unfair Trading Regulations 2008
- PCI DSS for payment card processing
- UK GDPR for customer data
- Privacy and Electronic Communications Regulations (PECR) for marketing
- General Product Safety Regulations 2005
- Equality Act 2010 for accessibility
- Weights and Measures Act 1985 for quantity accuracy
Relevant services
- Web applications that are fast, accessible and maintainable
- Mobile apps for iOS and Android
- AI development services, from proof of concept to production
- AI automation for the admin your team should not be doing
- Bespoke software, built around how your business works
- Bespoke ERP for growing businesses
- API integrations that stop the re-keying
Common questions
Can Elsio integrate with existing POS systems?
Does Elsio build e-commerce platforms?
How does AI improve retail operations?
Can Elsio help with Consumer Rights Act compliance?
Tell us about your retail project
Send a short brief and we will come back with questions, a rough approach and whether we are the right fit. No sales sequence.
Prefer email? info@elslabs.co.uk
Or message us on WhatsApp.