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Custom software for hospitality

We build bespoke systems for hospitality organisations: booking and venue management, operations dashboards and integrations between booking, till and accounts systems. Each one is shaped around how your team works and connected to the software you already rely on.

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Systems we build

Typical hospitality projects. Each is scoped to your process, not a template.

  • Hotel Direct Booking Engine with Revenue Management

    A custom booking engine integrated with the property management system that offers best-rate guarantees, loyalty pricing, upselling of room upgrades and packages, and dynamic pricing algorithms that adjust rates based on demand, competitor rates, and occupancy forecasts.

  • Restaurant Allergen and Menu Management System

    A digital recipe management platform that calculates allergen content from ingredients, generates PPDS labels compliant with Natasha's Law, displays allergen information on digital menus, and enables customers to filter menu items by dietary requirements.

  • Kitchen Display and Order Management System

    A real-time kitchen display system that replaces paper tickets, routes orders to the correct preparation stations, tracks cooking times, manages course pacing, and provides analytics on ticket times, bottlenecks, and kitchen efficiency.

  • Multi-Venue Operations Dashboard

    A centralised platform for restaurant groups and hotel chains that aggregates sales, labour costs, food costs, and guest satisfaction data across all venues, enabling benchmarking, trend identification, and operational decision-making.

  • Contactless Guest Experience App

    A mobile application for hotel guests enabling digital check-in and check-out, mobile room key via NFC or Bluetooth, room service ordering, spa booking, concierge chat, and local area guides. Integrates with the PMS for seamless guest profile management.

Problems we hear about

The issues that usually prompt the first conversation.
  • Online travel agency commissions on hotel bookings erode margins and reduce direct booking revenue that could be captured through better owned-channel technology
  • Natasha's Law (Food Information Regulations 2021) requires food businesses to provide full ingredient and allergen labelling on all pre-packed for direct sale food items, demanding digital recipe and labelling systems
  • Staff scheduling across variable shift patterns, split shifts, and seasonal demand requires sophisticated rota management that accounts for Working Time Regulations and tronc scheme administration
  • Guest expectation for seamless digital experiences including mobile check-in, digital room keys, contactless ordering, and personalised recommendations requires technology investment that many independent operators cannot afford
  • Multi-property hotel groups need centralised revenue management, rate parity monitoring, and performance benchmarking across their portfolio but often run disparate property management systems

Off-the-shelf or custom?

There are good off-the-shelf products for most of hospitality. If one fits your process, use it; we will tell you if we think so. Custom software makes sense when your process is distinctive, when you are joining several tools together by hand, or when a product forces your team into workarounds every day.

Rules we design around

Legislation and standards that commonly shape systems in this sector. We design with them in mind; your compliance advisers have the final word.
  • Natasha's Law (Food Information Regulations 2021)
  • Food Safety Act 1990
  • Licensing Act 2003
  • UK GDPR for guest data
  • PCI DSS for payment processing
  • Working Time Regulations 1998
  • Equality Act 2010 for accessibility
  • Environment Act 2021 for food waste reporting
  • Fire Safety (England) Regulations 2022 for accommodation providers

Relevant services

Common questions

Can Elsio integrate with property management systems like Opera and Mews?
Yes. Elsio integrates with major PMS platforms including Oracle OPERA, Mews, Cloudbeds, and Guestline via their APIs. Custom integrations are also built for POS systems, channel managers, and revenue management tools.
How does Elsio handle allergen compliance for restaurants?
Elsio builds digital recipe management systems that track all 14 declarable allergens defined by UK food law. The system auto-calculates allergen content from ingredient data, generates PPDS labels for Natasha's Law compliance, and displays allergen information on customer-facing digital menus.
Can Elsio reduce our dependency on OTAs like Booking.com?
Yes. Elsio builds direct booking engines with competitive user experiences, loyalty programme integration, and best-rate guarantee functionality.
Does Elsio build solutions for multi-site restaurant groups?
Yes. Elsio builds centralised management platforms for multi-site operators that consolidate sales data, food costs, labour costs, and guest feedback across all locations. Systems include centralised menu management, recipe distribution, and stock ordering.

Related sectors

Tell us about your hospitality project

Send a short brief and we will come back with questions, a rough approach and whether we are the right fit. No sales sequence.

Start a projectCall 07343 090512

Prefer email? info@elslabs.co.uk

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