Custom software for insurance
We build bespoke systems for insurance organisations: policy and claims administration tools, broker portals and document automation. Each one is shaped around how your team works and connected to the software you already rely on.
Systems we build
Configurable Policy Administration System
A modern PAS with a no-code product builder that enables underwriters to configure new insurance products, rating factors, and coverage options without developer involvement. Supports personal lines, commercial lines, and specialty products with full mid-term adjustment capabilities.
AI Claims Triage and Processing Platform
An intelligent claims handling system that uses computer vision to assess damage photos, NLP to extract information from claim narratives, and predictive models to estimate reserves. Low-complexity claims are processed straight through, while complex claims are routed to specialist handlers.
Broker Distribution and Quotation Platform
A broker-facing portal with real-time quotation APIs, online binding capability, document generation, and mid-term adjustment processing. Supports both direct integration with broker management systems and web-based access for smaller brokers.
Insurance Fraud Detection Engine
A machine learning system that analyses historical claims data, identifies fraud indicators, maps relationships between claimants, suppliers, and witnesses, and generates fraud probability scores. Integrates with the Insurance Fraud Bureau and industry databases.
Problems we hear about
- Legacy policy administration systems built on outdated technology cannot support modern product configurations, real-time pricing, or the API-first architecture needed for digital distribution and comparison site integration
- FCA Consumer Duty requirements mandate that insurance products deliver fair value, and firms must evidence this through data on claims outcomes, pricing practices, and customer communications across the entire product lifecycle
- Claims processing still involves significant manual handling of documentation, loss adjuster reports, and settlement calculations, with average claims cycle times that frustrate policyholders and inflate operational costs
- The FCA's General Insurance Pricing Practices rules prohibit price walking and require firms to offer renewal prices no higher than equivalent new business prices, demanding sophisticated pricing engine reconfiguration
- Lloyd's Blueprint Two modernisation programme requires managing agents and brokers to adopt digital placement, digital claims, and structured data standards that many legacy systems cannot support
Off-the-shelf or custom?
There are good off-the-shelf products for most of insurance. If one fits your process, use it; we will tell you if we think so. Custom software makes sense when your process is distinctive, when you are joining several tools together by hand, or when a product forces your team into workarounds every day.
Rules we design around
- FCA Insurance Conduct of Business Sourcebook (ICOBS)
- FCA Consumer Duty (PS22/9)
- FCA General Insurance Pricing Practices (PS21/5)
- Insurance Distribution Directive (IDD)
- Solvency II UK capital and reporting requirements
- UK GDPR for policyholder data
- Money Laundering Regulations 2017 for insurance
- Senior Managers and Certification Regime (SM&CR)
Relevant services
- AI development services, from proof of concept to production
- AI automation for the admin your team should not be doing
- AI agents that work inside your existing systems
- Bespoke software, built around how your business works
- Web applications that are fast, accessible and maintainable
- API integrations that stop the re-keying
- SaaS development for products that need to scale
Common questions
Does Elsio understand FCA insurance regulation?
Can Elsio build systems compatible with Lloyd's Blueprint Two?
How does AI improve insurance claims processing?
Can Elsio integrate with comparison sites like Compare the Market?
Tell us about your insurance project
Send a short brief and we will come back with questions, a rough approach and whether we are the right fit. No sales sequence.
Prefer email? info@elslabs.co.uk
Or message us on WhatsApp.